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Purrfect Pet Haven

This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING COST AND TRANSIT TIME:

We offer Free Shipping on all orders $100 and above at Purrfect Pet Haven to alleviate the extra costs to you. We give your item(s) a free ride to your doorstep!

Supplier Price Based:

We use Several Suppliers at Purrfect Pet Haven 

We have a $3.99 per Item(s)/Supplier Policy

If your Cart has items from different suppliers, you will only be charged 1 fee of $3.99 for each supplier, regardless of how many items you purchase from that same supplier.

You will receive Tracking Info for each Supplier

HANDLING & ORDER CUT-OFF TIME: 

Order Cut-off Time: 7:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders made after the cut-off time will be considered next day orders.

Processing Time: (1-3) Business Days (Monday to Friday)

Delivery Time: (1-8) Business Days (Monday to Friday)

Estimated Delivery Time: Based on customer locations
All destinations: 2-11 business days

All times vary depending on time of order (Specifically Weekend Orders) and delivery location. We will update you on your order as soon as possible. Our delivery takes between 1-8 Days after your order has processed.

We do our best to make sure your order is processed and shipped to you in a quick and timely manner. Rest Assured, we are a No Hassle Business, if you are not satisfied with your order, please let us know and we will ensure your satisfaction!

Delivery Terms:
We use USPS, FedEx, UPS, and DHL Express among other carriers to deliver our products.


CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit.

If you need to change the place to deliver your order, please contact us as soon as possible after placing your order at:

 Support@purrfectpethaven.com or call Phone: +1856-287-7484

Cancellations

If you change your mind before your order has shipped, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.

Customer Support:

Business Email: Support@purrfectpethaven.com
Business Address: 326 Hazel Ave, West Berlin, New Jersey, 08091 United States

Business Phone: +1856-287-7484