Return & Refund Policy
At Purrfect Pet Haven, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page. To start a return, you can contact us at Support@purrfectpethaven.com. Please note that returns will need to be sent to the address provided after confirmation of return.
Custom Designs Are Not Returnable
We will do our best to make sure your item meets your standards and ours . Due to the nature of it being a Custom Order, there is no way to Return the item. However, we want you to be Happy with your purchase. Contact us in the event something is off and we will work it out!
Cancellation Policy
Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.
Returns and Refunds
We provide a 30-day return window for unused items returned in their original packaging. However, we don't issue refunds for used, worn, or damaged items due to normal use or misuse. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
To start a return, email us within 30 days of delivery, providing your order number and return reason. Our team must approve all returns before you ship the product back. Items must be returned in their original packaging and unused state. Include your order number and shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except for damaged items upon receipt. Shipping costs are not reimbursed.
Upon receiving your return, we may take up to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 15 business days from the confirmation date for the refund process. If you haven't received your refund after we've confirmed processing and successful refund, please contact your financial institution.
We don't issue refunds for used, worn, or damaged items due to normal use or misuse.
All refunds are processed in U.S. Dollar ($USD) as per the original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Product Concerns
We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.
Damaged Items
We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.
If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.
You can always contact us for any return question at Support@purrfectpethaven.com.
Purrfect Pet Haven
This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
SHIPPING COST AND TRANSIT TIME:
We offer Free Shipping on all orders $100 and above at Purrfect Pet Haven to alleviate the extra costs to you. We give your item(s) a free ride to your doorstep!
Supplier Price Based:
We use Several Suppliers at Purrfect Pet Haven
We have a $3.99 per Item(s)/Supplier Policy
If your Cart has items from different suppliers, you will only be charged 1 fee of $3.99 for each supplier, regardless of how many items you purchase from that same supplier.
You will receive Tracking Info for each Supplier
HANDLING & ORDER CUT-OFF TIME:
Order Cut-off Time: 7:00 PM (GMT-05:00) Eastern Standard Time (New York)
Orders made after the cut-off time will be considered next day orders.
Processing Time: (1-3) Business Days (Monday to Friday)
Delivery Time: (1-8) Business Days (Monday to Friday)
All destinations: 2-11 business days
All times vary depending on time of order (Specifically Weekend Orders) and delivery location. We will update you on your order as soon as possible. Our delivery takes between 1-8 Days after your order has processed.
We do our best to make sure your order is processed and shipped to you in a quick and timely manner. Rest Assured, we are a No Hassle Business, if you are not satisfied with your order, please let us know and we will ensure your satisfaction!
Delivery Terms:
We use USPS, FedEx, UPS, and DHL Express among other carriers to deliver our products.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit.
If you need to change the place to deliver your order, please contact us as soon as possible after placing your order at:
Support@purrfectpethaven.com or call Phone: +1856-287-7484
Cancellations
If you change your mind before your order has shipped, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.
Customer Support:
Business Email: Support@purrfectpethaven.com
Business Address: 326 Hazel Ave, West Berlin, New Jersey, 08091 United States
Business Phone: +1856-287-7484
